Credit Card Processor Hit by Hackers

In the news recently have been stories about the Global Payments, Inc. data breach that took place earlier this year.   We would like to address some of your concerns and assure you that you and your business are not affected by this incident in any way.

What Occurred
Sometime between January 21st and February 25th, Global Payments Inc. detected a breach in their servers where hackers had access to 1.5 million card numbers.  As part of self reporting procedures, they reported this to agencies including the FBI.

Global Payments, as any company with access to card data, must comply with PCI standards and are listed with Visa as a compliant organization.  After the breach was reported, Visa “dropped” or removed them from the compliant list until Global Payments can complete re certification.  This is normal under this situation and does not in any way interrupt their ability to process credit cards.

What Merchants need to know
We at Frontline Processing would like to assure you that this event does not affect any of our processing merchants.   Your deposits will continue as usual and you can still accept Visa without any interruption.

Below are some important FAQs available from Global’s site at  http://www.2012infosecurityupdate.com/merchant.html.

Was my specific merchant account and customer data involved?
This incident does not involve our merchants or their relationships with their customers.

How does this affect the merchant’s customers?
This incident does not involve our merchants or their relationships with their customers.

Does a merchant need to communicate to their customers?
This incident does not involve our merchants or their relationships with their customers.

Does the merchant need to notify the card association, regulators or any other compliance or legal body?
This incident is not the merchant’s responsibility.

What does it mean that Global Payments is no longer on the Visa “compliant service provider” list?
We are still processing all of your transactions as usual, including Visa transactions, and will continue to work with the card associations in response to the incident.

Are your systems safe to process transactions today?
Yes, we believe this incident is contained and limited and we are open for business as usual.

Should I be Concerned
We at Frontline are a Level 1 PCI compliant company.  This is the highest level of compliance in the industry.  Therefore, we take security seriously and encourage our merchants to do the same.   In the past we have provided tips to keep your company secure. At this time there is nothing our merchants need to be concerned about.

Even with the best efforts, hackers find vulnerabilities.

Credit card processors have been breached before. Heartland Payment Systems lost 130 million payment card records generated by 250,000 merchants and restaurants between 2008 and 2009.

If you have questions or security concerns, we at Fronline are here to help.  Give us a call and we’ll be glad to answer them and offer advice to protect your business.

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