Common Questions

How do I contact you for support?

Why should I take credit cards?

What is a payment gateway?

What appears on my customers credit card statements?

What are your rates?

Can I use my own Equipment?

What is a charge back?

Why is my terminal screen blank?

Why is my terminal no longer working after a storm?

Why is the card swipe not working?

Why does my terminal have a error message?

Can I use an approval code a customer provided to force a transaction?

Why does a card keep declining?

How do I clean my terminal?

What should I do if a customer refuses to show I.D.

Why did my terminal display turn black in the sun?

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