Fraud Alert: Vishing and Smishing

Chances are you’ve heard of phishing, the pursuit of sensitive information by posing as a trustworthy email, mobile app, employee, etc. But have you heard of vishing and smishing?

Vishing is voice phishing. Instead of sending a phony email in order to collect private data, a vishing scammer tries to solicit information via telephone. Vishing scammers may call, acting as your bank, payment processor, etc. and ask for your private data.

Smishing is phishing through mobile text messages. These texts often contain a URL or phone number linked to an automated voice system to contact immediately in order to validate information.


Tips to avoid phishing, vishing and smishing:

  • – Never open emails, attachments, or links from unknown sources.
  • – Do not download any programs from third party websites or mobile app developers that you’re not familiar with.
  • – Be wary of emails or texts asking for personal data; if an email from your bank contains a phone number to call to verify your personal data, for example, be sure to crosscheck the phone number given with the number on the bank’s website or business card
  • – Check a website’s security certificate before entering personal information, like your credit card information
  • – Avoid entering your sensitive data into pop-up windows.
  • – If you get a suspicious call from your bank, for example, ask the caller for their name and branch, and tell them you will call back. If you call the legitimate bank number, asking for that person and they don’t work there, you’ve successfully avoided a scam!
  • – Forward emails to a company’s customer service department if you suspect them of being fraudulent.
  • – Be cautious of emails, phone calls, or text messages telling you to act quickly. This is a tactic used by scammers to evoke alarm in victims.
  • – Never email personal info. no matter who the receiver is!
  • – Use firewall, spam filters, anti-virus, and anti-spyware on your computer or mobile device.
  • – If anyone claiming to be from Frontline Processing emails, texts, or contacts you in any way asking for personal information, please verify they are from Frontline at 1-866-651-3068.


On average, we save our merchants 12% or more on their credit card processing fees.

Sources: Intuit


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